Question 1

Where is HPC Foods Lab located?

Accepted Answer

HPC Foods Laboratory is at 288 Libby Street, 3rd floor, Honolulu, Hawaii 96819. A map location can be found at the bottom of the home page.

Question 2

How can I contact Laboratory Testing?

Accepted Answer

You can reach us by clicking the "Contact Us" button and sending an email, or by calling our team at (808) 599-9260.

Question 3

What are your hours?

Accepted Answer

Open Monday–Sunday, 7 AM – 4 PM, including holidays. Contact us in advance for after-hours testing.

Question 4

What types of testing services does HPC Foods Lab offer?

Accepted Answer

We offer a range of services including food microbiology testing, water quality testing, and environmental sample testing. For a complete list, please visit our Testing Services page.

Question 5

Which industries do you serve?

Accepted Answer

We serve a wide range of industries including food manufacturing, storage and distribution, farming, water and beverage bottling, and hospitality.

Question 6

What food pathogens do you test for?

Accepted Answer

We perform validated pathogen detection for Salmonella spp., Listeria monocytogenes, Listeria spp., E. coli O157:H7, and Top 7 STEC, plus indicator organisms (APC, total coliform, E. coli, yeast & molds).

Question 7

How can I request testing services from HPC Foods Lab?

Accepted Answer

Visit our Service Request page, fill out the simple form by clicking "Request a Test" or "Contact Us", and one of our team members will get back to you shortly. The page outlines 6 simple steps to start testing with us.

Question 8

What information do I need to provide when requesting a quote?

Accepted Answer

We need details about the sample type, testing requirements, and the specific tests you're interested in. The more information you can provide, the better we can tailor our services to your needs.

Question 9

We require specific methods, and I don't see those on your scope.

Accepted Answer

We are adding methods all the time. Please contact us with the specific method that you need, and we will look into it.

Question 10

How do I submit a sample?

Accepted Answer

Samples can be dropped off at our Honolulu lab or shipped with your preferred carrier. Please follow the guidelines in the Sample Submission Guideline document on our Downloads page to ensure safe and accurate handling.

Question 11

Is HPC Foods Laboratory accredited?

Accepted Answer

Yes. We are accredited by ANAB (ANSI National Accreditation Board) for ISO/IEC 17025:2017, making us Hawaii's first ISO 17025 accredited food microbiology lab open to the public. The accreditation certificate is available on our Downloads page.

Question 12

What does ISO 17025 mean?

Accepted Answer

ISO/IEC 17025:2017 is the international standard for the competence of testing and calibration laboratories. Accreditation by an internationally recognised body (ANAB) verifies that a lab uses validated methods, qualified personnel, and rigorous quality systems to produce technically defensible results.

Question 13

How do you ensure the accuracy of test results?

Accepted Answer

We maintain a strict quality assurance program that includes regular calibration and maintenance of equipment, ongoing training of staff, validated methods, and adherence to ISO/IEC 17025 standards.

Question 14

What is a Certificate of Analysis (COA)?

Accepted Answer

A Certificate of Analysis is the official report we issue once your samples have been tested and the results reviewed. It lists the methods used, results, and accreditation status. COAs are emailed once approved.

Question 15

How long does food testing take?

Accepted Answer

Most microbiological food, water, and environmental tests are completed within 24–48 hours after sample receipt. The COA is emailed once results are reviewed and approved.

Question 16

Do you test on weekends?

Accepted Answer

Yes. Our lab is open 7 days a week, including holidays, from 7 AM to 4 PM.

Question 17

What factors influence the cost of testing services?

Accepted Answer

Cost depends on the type of test, the complexity of the analysis, and the volume of testing required (higher volume lowers the cost per test). For a customised quote, please contact us.

Question 18

What payment methods does HPC Foods Lab accept?

Accepted Answer

We accept credit card payments. Repeating customers can set up an account with our accounting department. Additional details can be provided upon request.

Question 19

How should I ship my samples to HPC Foods Lab?

Accepted Answer

Samples can be dropped off at our lab or shipped with your preferred carrier. Please follow the guidelines in the Sample Submission Guideline document on our Downloads page to ensure safe and accurate handling of your samples.

Answers about food, water & environmental testing in Hawaii.

General

Testing Services

Requesting Testing Services

Quality Assurance

Turnaround & Results

Pricing & Payment

Shipping & Sample Handling